The COVID bundle gives you the tools you need to navigate client cancellations and reschedules and your venue’s COVID policies. Guiding you through various situations related to specific client details, the bundle will help you transition clients from one date to another and avoid negative PR as you uphold your reputation of giving your couples a great experience.
Inside, you'll find best practices on how to protect your business and effectively communicate with your clients. Using this guide and the customizable templates, you'll be able to present your clients with options that honor their event and also protect your business.
The workflows included in the bundle will help you make sure your clients are well taken care of and no details fall through the cracks.
There are a lot of moving parts when it comes to client cancellations or reschedules, and the COVID Bundle for venue owners shows you how to stop the bleeding from costly cancellations and reschedules while still upholding a high touch client experience.
You don’t have to choose between being the “bad guy” with your clients and saving your livelihood.
The workflows included in the bundle will help you make sure your clients are well taken care of and no details fall through the cracks.
There are a lot of moving parts when it comes to client cancellations or reschedules, and the COVID Bundle for venue owners shows you how to stop the bleeding from costly cancellations and reschedules while still upholding a high touch client experience.
You don’t have to choose between being the “bad guy” with your clients and saving your livelihood.
• Pandemic Guide with best practices and
responses
- 2 email templates
- 1 auto responder
- Trusted resources
• Pandemic Workflow with 8 video
tutorials
- 6 email templates
- Workflow guide
- Workflow checklist
• A Response Guide to help you navigate
negative PR as a direct result of
COVID-19
• Plug & Play FAQs for venue clientele,
potential clients, and event guests
• Pandemic Guide with best practices and responses
- 2 email templates
- 1 auto responder
- Trusted resources
• Pandemic Workflow with 8 video tutorials
- 6 email templates
- Workflow guide
- Workflow checklist
• A Response Guide to help you navigate negative PR as a direct result of COVID-19
• Plug & Play FAQs for venue clientele, potential clients, and event guests
What's Included:
What's Included:
"
As a new venue owner, the onset of Covid-19 was incredibly unnerving. Not only did I not have systems in place to reschedule multiple events at the same time, I also had no idea how to begin to create any guidelines to help clients determine if they’d like to reschedule or not. Having Lindsay’s guidelines as a resource has absolutely given me peace of mind. Each week as new Covid rules and regulations change, clients write asking if I think they should change their date. Sharing these brief and very easy to understand rules have been a tremendous asset. There is nothing confusing about the guidelines. They have talked clients off from the precarious ledge of “should we just cancel,” and instead gives them the feeling of being in control with selecting a new date. Lindsay’s resources have assisted with rescheduling 15 clients and counting!
-Lauren Reeves with Two Wishes Ranch
Peace of mind:
Inside, you'll find best practices on how to protect your business and effectively communicate with your clients. Using this guide and the customizable templates, you'll be able to present your clients with options that honor their event and also protect your business.